--- title: "Frequently Asked Questions" slug: "faq" tags: ["BizTalk", "BizTalk360"] updated: 2026-03-10T04:52:28Z published: 2026-03-10T04:52:28Z canonical: "docs.biztalk360.com/faq" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.biztalk360.com/llms.txt > Use this file to discover all available pages before exploring further. # Frequently Asked Questions In this article, we have covered the frequently asked questions regarding BizTalk360 support life cycle, installation, upgrade, health, server and database migration: - For Technical support/clarifications, reach out to [support@biztalk360.com](mailto:support@biztalk360.com) - For License related queries, reach out to [license@biztalk360.com](mailto:license@biztalk360.com) ## **BizTalk360 Support (Life cycle)** 1. **I am using a very old version. Does BizTalk360 support extended for older versions?** BizTalk360 product support is provided for up to five versions prior to the latest release. For example, if the most recent version of **BizTalk360 is v11.7**, then versions up to **v11.3** are supported. Please refer to this [document](https://docs.biztalk360.com/docs/biztalk360-support-life-cycle) for more details. 2. **Does BizTalk360 support BizTalk server 2013?** Yes. it supports the BizTalk servers 2013 and later versions. For more details, please refer to this [article](https://docs.biztalk360.com/docs/server-requirements) ## **BizTalk360 Installation** 1. **What are the prerequisites for smooth installation?** For smooth installation of BizTalk360, please refer to the instructions mentioned in this [document](https://docs.biztalk360.com/docs/installation-guides#option-1-installing-on-a-standalone-serverrecommended). 2. **How do I verify if the BizTalk360 service account has enough permissions?** The troubleshooter tool is used to check if the permissions are in place for the service account and it can be downloaded from the below link: [http://biztalk360.blob.core.windows.net/tools/Kovai.BizTalk360.TroubleshooterWindows.exe](http://biztalk360.blob.core.windows.net/tools/Kovai.BizTalk360.TroubleshooterWindows.exe) ## **BizTalk360 Upgrade** 1. **How many BizTalk360 versions will be released per year?** One BizTalk360 version is released in a quarter and 4 versions in total can be expected in a year. The current roadmap of BizTalk360 can be found [here](https://docs.biztalk360.com/docs/road-map). 2. **I am using version 10.X. Can I directly upgrade to the latest BizTalk360 version?** Yes. It is possible to upgrade to the latest version from the versions v10.X, v11.X. 3. **Why should I upgrade BizTalk360 to the latest version?** With every BizTalk360 release, we introduce new features, enhance existing capabilities, and fix reported issues. If you encounter any problems with the product’s functionality, we strongly recommend upgrading to the latest version, as your scenario may already be addressed. For more information, please refer to the [release notes](/v11-0/docs/release-notes). 4. **I’m having trouble in activating/deactivating the license!** BizTalk360 license activation and deactivation require access to the license gateway ([https://gateway.kovai.co](https://gateway.kovai.co)) from the BizTalk360 server. If the server has internet access and can reach the gateway, you can follow the steps [in this article](https://docs.biztalk360.com/docs/activatedeactivate-license-with-internet-connection) for online activation/deactivation. If the server does not have internet access or the license gateway is not reachable, please follow the manual activation/deactivation steps provided [in this article.](https://docs.biztalk360.com/docs/activatedeactivate-license-without-internet-connection) ## **BizTalk360 Health** 1. **My alarm notifications are not working. What should I do?** If your alarm notifications are not functioning, please follow these steps: a. Check the logs located at the following locations for the details or exceptions i) Envionment Settings > Administration > BizTalk360 Logs ii) C:\Program Files (x86)\Kovai Ltd\BizTalk360\Service\Log b. Verify the Monitoring Service status Navigate to Home > Settings (below the Home button) > BizTalk360 Health > Manage Services > Monitoring Service. Ensure the service is running without any exceptions. If it isn’t, try restarting the monitoring service. c. Still facing issues? If the problem persists after restarting the service, please contact the BizTalk360 Technical Support team for further assistance. 1. **I see “Critical” status in Database maintenance. What should I do?** You can configure Database maintenance schedule to reorganize/rebuild indexes automatically. Please refer to this [document](https://docs.biztalk360.com/docs/database-maintenance#steps-to-configure-schedule-for-database-maintenance) for more information. ## **BizTalk Server/Database Migration** **What changes should I do if I migrate BizTalk server 2016 to BizTalk server 2020?** Follow [these instructions](https://docs.biztalk360.com/docs/configuration-changes-in-biztalk360-after-biztalk-server-migration-update) to update the configuration in BizTalk Server migration. **What should I do if I change the SQL server?** 1. When the BizTalk360 database is moved to different SQL server, please follow the instructions mentioned in this [document](https://docs.biztalk360.com/docs/moving-biztalk360-components-to-new-server#moving-the-biztalk360-database-to-a-new-sql-instance) 2. When BizTalkMgmtDb is moved to different SQL server, then follow the instructions mentioned in this [article](https://docs.biztalk360.com/docs/the-sql-instance-name-do-not-match-with-the-license)