---
title: "Service Accounts Credentials In BizTalk360"
slug: "service-accounts-credentials-in-biztalk360"
updated: 2024-12-27T09:06:35Z
published: 2024-12-27T09:06:35Z
canonical: "docs.biztalk360.com/service-accounts-credentials-in-biztalk360"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.biztalk360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Service Accounts Credentials In BizTalk360

The BizTalk360 Service account is the account we consider as an admin account within BizTalk360. Most commonly, we use the same account for the Application pool, the Monitoring service and the Analytics service.

## **Find the Service account**

- Go to the server were BizTalk360 is installed
- Open services using services.msc
- Choose BizTalk360 Monitor
- You can see the Log On As account which is known as the service account.

![image.png](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/image%28235%29.png)

## Update Service Account Credentials

Within BizTalk360, the service account needs to be updated in three places:

1. IIS Application pool site
2. BizTalk360 monitor services
3. BizTalk360 Analytics services

### **Credentials update in Application Pool**

1. RDP to the server where BizTalk360 is installed
2. Navigate to the IIS application pool
3. Select BizTalk360 > Advanced Settings > Application Pool Identity > Custom user settings
4. Enter the service account details and confirm

![image.png](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/59d9175b-343e-4222-87c9-d6a4ca7c5c4c.png)

### **Credentials update in Monitoring Services**

1. RDP to the server where BizTalk360 is installed
2. Navigate to BizTalk360 monitor services
3. Select the Log on tab within properties window
4. Enter the service account details

![image.png](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/dfbbec90-22c2-4b32-b22f-882e60a8879e.png)

### **Credentials update in Analytics Services**

1. RDP to the server where BizTalk360 is installed
2. Navigate to BizTalk360 analytics services
3. Select the Log on tab within properties window
4. Enter the service account details

![image.png](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/6cee1df3-e9c3-4796-8229-45ed4637fbfb.png)

If you have two environments, for instance, one is a production environment and other is a QA environment. The production environment has all the permissions to BizTalk server and BizTalk360 app pool and QA environment does not have the permissions to these and does not show the correct information about BizTalk environment information. If you face this issue in BizTalk360, follow the below steps to solve the problem -

BizTalk360 service account needs to be updated in below places for the particular environment

- IIS app pool site
- BizTalk360 monitor service
- BizTalk360 Analytics service

If you give the appropriate permissions, QA environment will be accessible and the correct data will be shown in BizTalk360.