---
title: "Unable to activate/deactivate the License - Gateway is not accessible"
slug: "unable-to-activate-deactivate-license-gateway-is-not-accessible"
updated: 2025-07-04T04:17:42Z
published: 2025-07-04T04:17:42Z
canonical: "docs.biztalk360.com/unable-to-activate-deactivate-license-gateway-is-not-accessible"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.biztalk360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to activate/deactivate the License - Gateway is not accessible

The API URL “[https://gateway.kovai.co](https://gateway.kovai.co)“ is used to activate and deactivate licenses. When this URL is blocked at the firewall level in BizTalk360 server/if the BizTalk360 server does not have internet access, it is not possible to directly activate and deactivate the licenses from BizTalk360 server.

The warning message indicated in the below screenshot means that the API URL “[https://gateway.kovai.co](https://gateway.kovai.co)“ is blocked in the BizTalk360 server.

![](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/image-1726650002903.png)

## Manual Activation/Deactivation

In this case, user has option to activate/deactivate the license by following the instructions from this [document](https://docs.biztalk360.com/docs/activatedeactivate-license-without-internet-connection)

If you would like to provide access to the gateway URL through proxy, you can configure proxy as indicated in the screenshot mentioned below:

![](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/image-6AQPB0JA.png)