--- title: "Desktop/Standalone Troubleshooter" slug: "desktopstandalone-troubleshooter" updated: 2026-11-05T06:45:55Z published: 2026-11-05T06:45:55Z canonical: "docs.biztalk360.com/desktopstandalone-troubleshooter" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.biztalk360.com/llms.txt > Use this file to discover all available pages before exploring further. # Standalone Troubleshooter > [!NOTE] > **Download Troubleshooter** > > The latest version of the Standalone troubleshooter can downloaded from this [link](http://biztalk360.blob.core.windows.net/tools/Kovai.BizTalk360.TroubleshooterWindows.exe) The standalone troubleshooter is handy when there is lack of permissions or any features in BizTalk360 did not work, the first step to troubleshoot this challenge is to make sure that the BizTalk360 service account has all the required permissions in place by running the Integrated Troubleshooter from BizTalk360 UI. ***What if the BizTalk360 site itself did not work?*** ![](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/image-GJJA6Q5Y.png) Execute the Troubleshooter from the BizTalk360 server, to detect the missing permissions for the service account in the BizTalk groups , database and protocols of the service account. - Once the troubleshooter is downloaded, **run** it on the machine where the **BizTalk360 monitoring service is running**. - The **Home** page of the Troubleshooter would look like the image shown below: ![](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/image-H3XUB9IW.png) - Under the **Menu,** Navigate to **Troubleshoot** section where the BizTalk360 Service account for IIS App pool/Monitoring/Analytics would be collected and displayed. ![](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/image-X6CDJBI4.png) - Enter the **password** for the Service account. If you are using **gMSA** account, please check the gMSA account box that would grey out the password field. - Click on the **Troubleshoot BizTalk360** button. It may take few minutes to check the permissions and provide results. - Once the report is ready, it would show the overall BizTalk360 health and the Environment level permissions. ![](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/image-3KMMUJXU.png) ### **BizTalk360 Health:** This section verifies if the necessary IIS features and the BizTalk360 App pool settings are enabled in the server. Additionally, the **Server Checks** section shows the state of the Windows services/Ports responsible for smooth running of BizTalk360 . These are the dependent ports/services/protocols that need to be enabled in BizTalk, SQL and BizTalk360 Servers for the smooth communications. - RPC - Remote Procedure call (Windows Service) - TCP - Transmission Control Protocol (Port 135) - SQL SERVER - SQL Server Service (Port 1433, if you are using any custom port, it needs to be enabled) - MSDTC - Microsoft Distributed Transaction Coordinator (Windows Service) - WMI - Windows Management Instrumentation (Windows Service) For guidance on enabling the required Windows features, you can refer to the following document: [https://docs.biztalk360.com/v12/docs/server-requirements#application-server-windows-features](https://docs.biztalk360.com/v12/docs/server-requirements#application-server-windows-features) ![](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/image-YOTMOQ3A.png) ### **Environments**: The available BizTalk environments are listed under this menu so that the permissions for the respective environment can be verified. You can able to view the below details, - Environment Details - BizTalk NT Groups - AD Permission Check - SQL Permission Check ![](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/3.png) - For the AD and SQL Permission Check, if there is any permissions missing and shown in Red, click on the help button to know how to resolve the issue. - For guidance on enabling the required Service account permissions, you can refer to the following document: [https://docs.biztalk360.com/v12/docs/prerequisites#biztalk-group-permission](https://docs.biztalk360.com/v12/docs/prerequisites#biztalk-group-permission) ![](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/image-E8A72369.png) ### **BizTalk360 Config**: This section consists of the following sub-divisions: #### Dependencies: In this section, the general group shows the current Windows version and the installed .NET versions of the BizTalk360 server. The Local BizTalk Server Configuration group contains the details of BizTalk Server Version, BizTalk Server Version Number and the BizTalk Server Edition installed in the BizTalk360 server. ![](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/image-GJEJAU0X.png) #### Web: The basic windows features that need to be installed are shown here. Features like ASP.NET, Windows Authentication, HTTP activation and Static content are the necessary features responsible for the BizTalk360 UI to work smoothly. You can also find the details like the Service account and its local admin status, the actual BizTalk360 version installed, connection string, Web installation folder, App pool and Security Pool configuration. If there is any feature shows “False“, it is required to enable the feature and verify that it becomes “True“ in order to have smooth functioning of BizTalk360 UI. Also, it is recommended to enable TLS version 1.2 on the BizTalk360 server. ![](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/image-3A7JDV0A.png) ![](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/image-BR6GP1ZR.png) #### #### Monitoring: You can find the details of monitoring service such as it’s installation folder, the service account used by the monitoring service and it’s local admin status on the BizTalk360 server, connection string, TLS version enabled on the BizTalk360 server and the actual BizTalk360 version installed. Please ensure that all the Web, Monitoring service and Analytics service run on the same BizTalk360 version. If not, it is required to upgrade BizTalk360 to make it all in one version. ![](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/image-BSWT410A.png) #### Analytics: Just like the monitoring service section, here you can find the details of the Analytics service. ![](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/image-PTI82B80.png) #### Database: Under the Database section, you can find the BizTalk360 database name and it’s version, the SQL instance that hosts BizTalk360 database and the security mode configured. The latest Disk usage by Top Tables report is attached in this section to understand the database growth. #### ![](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/image-GFVIJ9P0.png) #### **Report Generation in Troubleshooter:** Under the Troubleshoot section, you can find an option “Generate Report“. By clicking on this option, the hyper link to download the report in ZIP file format is generated and shown as indicated below: ![](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/image-O7B0OQJ6.png)