---
title: "BizTalk360 Service Account - Identify and Update Credentials"
slug: "service-accounts-credentials-in-biztalk360"
updated: 2026-11-05T06:45:38Z
published: 2026-11-05T06:45:38Z
canonical: "docs.biztalk360.com/service-accounts-credentials-in-biztalk360"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.biztalk360.com/llms.txt
> Use this file to discover all available pages before exploring further.

# BizTalk360 Service Account - Identify and Update Credentials

The **BizTalk360 Service Account** is the account used to run the BizTalk360 application and its services. It is typically configured as the identity for the **IIS Application Pool**, **BizTalk360 Monitoring Service**, and **BizTalk360 Analytics Service**.

The service account requires the appropriate permissions to access the BizTalk Server and BizTalk360 resources. If the account does not have the required permissions, BizTalk360 may not be able to retrieve or display the expected environment information.

## Find the BizTalk360 Service Account

To identify the account that is configured as the BizTalk360 service account:

1. RDP to the server where BizTalk360 is installed.
2. Open **Services** by running `services.msc`.
3. Locate the **BizTalk360 Monitoring Service**.
4. Right-click the service and select **Properties**.
5. Open the **Log On** tab.
6. The account displayed under **Log on as** is the BizTalk360 service account.

![image.png](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/image%28235%29.png)

## Update the BizTalk360 Service Account Credentials

The BizTalk360 service account needs to be configured in the following three locations:

1. **BizTalk360 IIS Application Pool**
2. **BizTalk360 Monitoring Service**
3. **BizTalk360 Analytics Service**

Make sure the same service account and valid credentials are configured in all three locations.

### 1. Update the IIS Application Pool Credentials

1. RDP to the server where BizTalk360 is installed.
2. Open **IIS Manager**.
3. Navigate to **Application Pools**.
4. Locate and select the **BizTalk360** application pool.
5. Right-click the application pool and select **Advanced Settings**.
6. Under **Process Model**, locate **Identity**.
7. Select **Custom account** and click **Set**.
8. Enter the BizTalk360 service account credentials.
9. Click **OK** to save the changes.

![image.png](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/59d9175b-343e-4222-87c9-d6a4ca7c5c4c.png)

### 2. Update the Monitoring Service Credentials

1. RDP to the server where BizTalk360 is installed.
2. Open **Services** by running `services.msc`.
3. Locate the **BizTalk360 Monitoring Service**.
4. Right-click the service and select **Properties**.
5. Open the **Log On** tab.
6. Enter the BizTalk360 service account credentials.
7. Click **Apply** and then **OK**.

![image.png](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/dfbbec90-22c2-4b32-b22f-882e60a8879e.png)

### 3. Update the Analytics Service Credentials

1. RDP to the server where BizTalk360 is installed.
2. Open **Services** by running `services.msc`.
3. Locate the **BizTalk360 Analytics Service**.
4. Right-click the service and select **Properties**.
5. Open the **Log On** tab.
6. Enter the BizTalk360 service account credentials.
7. Click **Apply** and then **OK**.![image.png](https://cdn.document360.io/253f6006-3994-42d0-98cd-fdc637f51791/Images/Documentation/6cee1df3-e9c3-4796-8229-45ed4637fbfb.png)

> [!TIP]
> Note: If BizTalk360 is installed on multiple servers for **High Availability**, make sure to update the BizTalk360 service account credentials on **all BizTalk360 servers**. The credentials should be consistent across the IIS Application Pool, Monitoring Service, and Analytics Service on each server.