Automated action is not working in Message Box data monitoring

You may face a situation when you try to automate the action in Message Box data monitoring. There may be susupended instance available. The BizTalk360 UI shows that the task action taken is successful but no action has been taken.

BizTalk360 will take action on the instance suspended of the artifact irrespective of the "Number of Retries" count set in the schedule. If the Instance is suspended in port then BizTalk360 will check how many times the instance is retried by BizTalk Server.

If the number of retries done by BizTalk is less than or equal to the count set in BizTalk360 then it will resume the instance until it exceeds the count set. If the number of retries done by BizTalk is greater than to the count set in BizTalk360 then it will stop resuming the instance on further monitoring schedule.

If the BizTalk360 Configured Value is 3 and the BizTalk server's Current Retry Count is 4 so the BizTalk360 didn't take any action.

Please increase the number of retries count and check if it is resuming the instances from next time.

Check the retry count between the BizTalk artifact and in the BizTalk360 count in the UI.

In V10.0 or above, please refer the screenshot below: