In this article, we have covered the frequently asked questions regarding BizTalk360 support life cycle, installation, upgrade, health, server and database migration:
For Technical support/clarifications, reach out to support@biztalk360.com
For License related queries, reach out to license@biztalk360.com
BizTalk360 Support (Life cycle)
I am using a very old version. Does BizTalk360 support extended for older versions?
BizTalk360 product support can be extended up to five versions from the latest version of BizTalk360. For instance, if the recently released version of BizTalk360 is v11.4, we can support up to the version v11.0. Please refer to this document for more details.
Does BizTalk360 support BizTalk server 2013?
Yes. it supports the BizTalk servers 2013 and later versions. For more details, please refer to this article
BizTalk360 Installation
What are the prerequisites for smooth installation?
For smooth installation of BizTalk360, please refer to the instructions mentioned in this document.
How do I verify if the BizTalk360 service account has enough permissions?
The troubleshooter tool is used to check if the permissions are in place for the service account and it can be downloaded from the below link: http://biztalk360.blob.core.windows.net/tools/Kovai.BizTalk360.TroubleshooterWindows.exe
BizTalk360 Upgrade
How many BizTalk360 versions will be released per year?
One BizTalk360 version is released in a quarter and 4 versions in total can be expected in a year.
The current roadmap of BizTalk360 can be found here.
I am using version 10.X. Can I directly upgrade to the latest BizTalk360 version?
Yes. It is possible to upgrade to the latest version from the versions v10.X, v11.X.
Why should I upgrade BizTalk360 to the latest version?
With every BizTalk360 release, we introduce new features, enhance existing capabilities, and fix reported issues. If you encounter any problems with the product’s functionality, we strongly recommend upgrading to the latest version, as your scenario may already be addressed. For more information, please refer to the release notes.
I’m having trouble in activating/deactivating the license!
BizTalk360 license activation and deactivation require access to the license gateway (https://gateway.kovai.co) from the BizTalk360 server. If the server has internet access and can reach the gateway, you can follow the steps in this article for online activation/deactivation.
If the server does not have internet access or the license gateway is not reachable, please follow the manual activation/deactivation steps provided in this article.
BizTalk360 Health
My alarm notifications are not working. What should I do?
If your alarm notifications are not functioning, please follow these steps:
a. Check the logs located at the following locations for the details or exceptions
i) Envionment Settings > Administration > BizTalk360 Logs
ii) C:\Program Files (x86)\Kovai Ltd\BizTalk360\Service\Log
b. Verify the Monitoring Service status
Navigate to Home > Settings (below the Home button) > BizTalk360 Health > Manage Services > Monitoring Service.
Ensure the service is running without any exceptions. If it isn’t, try restarting the monitoring service.
c. Still facing issues?
If the problem persists after restarting the service, please contact the BizTalk360 Technical Support team for further assistance.
I see “Critical” status in Database maintenance. What should I do?
You can configure Database maintenance schedule to reorganize/rebuild indexes automatically. Please refer to this document for more information.
BizTalk Server/Database Migration
What changes should I do if I migrate BizTalk server 2016 to BizTalk server 2020?
Follow these instructions to update the configuration in BizTalk Server migration.
What should I do if I change the SQL server?